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I have the free version and will not purchase the standard version unless I can resolve the following issue. I have previously only used my Apple calendar to track my schedule. Unfortunately Calendly no longer integrates with iCal, but does with Google Calendar. What I have done is to sync my iCal calendar to my Google  calendar which appears to work seamlessly. Now, in attempting to sync my free version of Calendly to my Google Calendar, I’m encountering the following issues. Utilizing the Integration & apps feature, I selected Google Calendar which took me to the Calendar Sync page. In the “My Calendar Account” section my Google Calendar associated email address is displayed.

In the “Check for conflicts” section of the “Configuration” section, I am presented with three selection choices of places to check for conflicts: 1.) Appointments on Facebook for Assistance Insurance Agency, 2.) My Google Calendar associated email address, 3.) Home.

When I select only # 2, My Google email address, then click on the “Back to home” link to test the scheduler by clicking on my Calendly scheduling link, I’m able to double book an appointment for a time slot already filled in my Google calendar.

If I go back to the “Check for conflicts” section of the “Configuration” section, and also select the “Home” box, they try to schedule an appointment, I’m not able to schedule an appointment as I’m immediately presented with a notification stating “No times in November”(I’m scheduling an appointment for November). In fact, the scheduler won’t even let me choose the next month in order to schedule an appointment.

In the conflicts section, it seems choosing any selection other than the one for my Google email address will not let me schedule an appointment.

The one and only positive so far is that it seems that Calendly will not double book a timeslot already filled by another Calendly scheduled appointment.

I’m at my wits end with trying to get this thing to work and recognize non Calendly appointments so it won’t double book them.

Hi @Anthony65136!

So sorry to hear you’re running into this - But I believe we can find a solution here.

I made a post going over some issues like this that you can read more on here. Essentially, what checking for conflicts will look for are events marked as Busy in your Google Calendar. If any events are marked as Free, they will be ignored and be allowed to be booked over by Calendly events. Since you use the Google calendar connection and you’re experiencing some unexpected behavior, you can follow the steps below to check the Free/Busy status of your calendar events:

  1. On your computer or mobile device, open Google Calendar.
  2. Open the event settings of the event you want to check/update.
  3. Click the box highlighted below and choose your desired status for the event. If you’d like the event to not be detected as a conflict by Calendly, select ‘Free’, otherwise, select ‘Busy’.
  4. Click Save.

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What appears to be going on, according to your description, is that your Home sub calendar, includes a lot of events that are marked as Busy, so when you select it on the calendar connections page, Calendly sees those events and marks them as conflicts, making those times unavailable. Could you start by checking some of the events that are in your calendar, ensuring they are marked as Busy? We can investigate further from there!


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