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Question

Calendly Integration with Stripe (avoiding 'guest customers')

  • March 7, 2025
  • 1 reply
  • 33 views
A

Hi! I’m looking to embed Stripe into my Calendly, however my business does not read ‘guest customers’ (IDs that start with ‘gcus_’) properly -- we need them to be regular customers (or IDs that start with ‘cus_’) in order to use my service.  To my understanding, the only way that Stripe integrates is with the former, so we’re unable to use this product.

 

Has anyone figured out or uncovered how I can turn a Stripe/Calendly purchaser into a Stripe ‘customer’ (not guest customer) that shows up as such and not just a ‘transaction’ within the Stripe dashboard?

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1 reply

David
Community Manager
  • David
  • Community Manager
  • March 7, 2025

Hi ​@Adam08342 - Thanks for reaching out!

At this time, Stripe is meant to charge the invitee at the time of scheduling. Other workflows like adding them as a contact and charging them directly in Stripe later without them going through a Stripe payment flow on the event is not possible.

However, as an alternative, you could include a payment link on your confirmation page to direct invitees to your preferred payment portal. Customizing your invitee notification emails to include that link might do the trick as well! While these options won't ensure users pay for the service prior to booking, it may allow some more flexibility.

I’ll forward this on to our product team as feedback, hopefully we’ll see more built for the Stripe integration soon!

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