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Stephan85577
Community Member
July 17, 2026
Question

CALENDLY IS ASKING FOR TEXT VERIFICATION AFTER I BOOK SOMEONE PLEASE HELP!!

  • July 17, 2026
  • 20 replies
  • 656 views

Calendly is asking for a text verification code from the invitee after i book someone, if i click skip and don't do the text verification, the workflows WONT WORK.  I depend on Calendly heavily and had two appointments today not get reminders and i was not able to run cause they forgot.  THIS IS UNACCEPTABLE and it is COSTING ME MONEY.

    20 replies

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    Samantha30014
    Community Member
    July 28, 2026

    I have a question ​@David! Does this mean that this will happen every time we book on behalf of the client using that feature? Or is this the one-and-done option? Also, what about “book a follow-up” appointment? Surely that should count, as you are literally booking the same event type in that circumstance.

    Thanks. 

    S
    Samantha30014
    Community Member
    July 30, 2026

    Hi ​@David can you confirm if the client will have to verify their phone number for each appointment booked? Or is it indeed a one-time verification and they will not have to do it any subsequent time? Just want to be clear on the parameters. Thanks! 

    David
    Community Manager
    David
    Community Manager
    July 30, 2026

    Hi ​@Samantha30014 - In this case, consent is stored and reused for the same invitee phone number and event type for future bookings. So they won’t need to update it every single time. :)

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    CalUser
    Community Member
    August 5, 2026

    We've got 10+ clients using Calendly to book meetings on behalf of their clients. Since there's been no movement from Calendly on the issue with this feature being disabled, we're assessing alternatives. Currently looking at Cal.com, Zcal and SavvyCal.

    Has anyone here made the switch, or have any experience with these products? We'll be recommending one as standard to all clients going forward, so keen to get it right. We work in an industry where a significant portion of meetings are booked for clients rather than by them, so booking on someone's behalf is a core requirement, not an edge case.

    David
    Community Manager
    David
    Community Manager
    August 5, 2026

    Hi ​@CalUser - Really appreciate the feedback here!
     

    I did want make sure and point out the new Book on Behalf flow we have built in to the product already. You can read all about it here: How to book meetings in real time

    When booking a meeting from the desktop experience, if your event uses text notifications, the invitee's phone number is automatically filled in when it's available in the invitee's contact information. Otherwise, you can enter it manually.

    After you book the meeting, your invitee will receive a text message with a confirmation link asking them to confirm before text notifications are sent. This consent should be saved so they won’t need to consent each time they book a meeting with you.

    Let us know if you have any questions!

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    RachelinWashington
    New Community Member
    August 18, 2026

    Using Book on Behalf still requires that you have your attendee set up as an existing contact.  I receive appointment requests from another department at the college I work at and cannot create a new contact for every new student that wishes to book an appointment.  These are college students that NEED text reminders.  This new feature is ridiculous. 

    L
    Laryssa08651
    New Community Member
    August 10, 2026

    this is an absolutely terrible setting and has dramatically increased the no show rate for calls for my business. REMOVE IT!! I am planning on leaving calendly since this is a massive problem.

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      Rhonda88477
      New Community Member
      August 18, 2026

      This is so many extra steps for me, I am going to have to reconfigure my calendly page. Why did you try to fix what wasn’t broke??? This is an inconvece to a lot of your customers as seen by the comments. 

      D
      David62743
      New Community Member
      August 19, 2026

      This feature is TROUBLESOME! We are scheduling prospects who have already opted into text/emails when they submitted their phone and email to us as a lead. I understand the legalities that have evolved with business texting but its massively redundant and will deter many Calendly customers from using this platform. Hate to move away from a service we’ve been using for YEARS because of this… 

      Felicia Page

      Operations Manager

      on behalf of David Treece

      J
      Josh86358
      New Community Member
      August 20, 2026

      I have been using Calendly for several years now and it has been a game-changer for managing my calendar.  However, this change which requires my clients to enter a verification code is HORRIBLE.  It is bone-jarring roadblock to my otherwise smooth workflow.  I feel so strongly about this poor feature that I will be looking for a calendly alternative if it is not removed.  I would be willing to pay MORE for a product that does not have this.  

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