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Chad84182
Community Member
February 28, 2024
Solved

Calendly is discarding previously established date overrides

  • February 28, 2024
  • 20 replies
  • 624 views

Date overrides that I set for February, March, April, and May all just disappeared resulting in people scheduling events at times that I had previously blocked off.  I have no idea how this happens, but it has broken my trust in the application.  I shouldn’t have to check once a week to make sure my unavailable dates are still unavailable. Coming back from a trip this week and wanting to set my appointments later in the morning to readjust to the time-zone, Calendly opened up an early appointment for tomorrow that was clearly blocked off before this week. The appointment was just scheduled earlier this week making it obvious that it wasn’t open before (it would have been booked already). I don’t know what to do about this.

    This topic has been closed for replies.
    Best answer by Kelsi

    Hey @Chad84182 and others! Great news!

    I'm happy to report that we have released a fix for date overrides being removed without user input when using the mobile app. Yay! 🎉

    You should no longer see this occur once your app is up to date! Thank you again for your patience while our dev team worked to resolve this.

    Please let me know if you are still seeing this occur on your end, or if I can help with anything else.

    Have a great day. 

    20 replies

    jillian
    jillian
    Community Member
    February 28, 2024

    Hi @Chad84182,

    That is definitely not ideal nor the intended behavior. Let’s see if we can figure out what happened and make sure you’re all set moving forward.

    Did you set date overrides through the Availability page or directly through the event under Scheduling Settings? Either location should have taken and remained, but knowing this might help me figure out what happened.

    Thank you!

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    Chad84182Author
    Community Member
    February 28, 2024

    I set the overrides through availability > working hours > date overrides. The only thing I can think of that may have effected anything is that I added a couple of hours on Saturdays to my available hours. Other than that, I wasn't touching the app at all. Just opened it on my flight home and saw that all overrides were gone.

    jillian
    jillian
    Community Member
    February 28, 2024

    Thanks for the additional info. I’m working with some peers here to see if we can figure out what happened and/or reproduce. I’ll be in touch as soon as I have more information!

    Kelsi
    Kelsi
    CalPal Emeritus
    March 6, 2024

    Hey there @Chad84182  - so sorry for the delay in response while we investigated this for you!

    Thank you for all the details you have provided so far. Our developer support team has investigated this using the internal tools available, and still can’t account for what you experienced.We have open an internal investigation in case our engineering team are able to uncover more.

    If they are able to uncover an explanation, I can update you here. Sorry that I can’t offer an explanation right now, but thank you for reporting this to us!

    Kelsi - Calendly Community
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      Christina25788
      New Community Member
      April 3, 2024

      I am currently having the same issues as listed above. I too set my date overrides through availability > working hours > date overrides. 

       

      Kelsi
      Kelsi
      CalPal Emeritus
      April 3, 2024

      I am currently having the same issues as listed above. I too set my date overrides through availability > working hours > date overrides. 

       

      Hey there! Did you make sure that after setting up your availability schedule > date specific hours you also used the “active on” dropdown to apply those settings to your event types? 

      Select “active on” > check the event types you wish to apply the schedule to
      After selecting event types > click “Save”

      I hope this helps! If this does not resolve your issue then please accept my apologies as I ask for patience and look into updates regarding what was posted above. Thanks! 

      Kelsi - Calendly Community
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      Zac11507
      New Community Member
      April 4, 2024

      Hey! I just wanted to add that I, too, am experiencing this issue. I have April 4-7 set up as unavailable, but when I view my live booking page it is still showing open slots on the 4th and 5th! I copied my calendar URL and opened in a private window to make sure that it wasn’t showing a previously cached page.

       

      Looks like this is a more widespread issue than just the above users.

       

       

        Kelsi
        Kelsi
        CalPal Emeritus
        April 4, 2024

        @Zac11507 thank you so much for bringing this here. I am going to loop this back around to the team I had mentioned it to before to see if we can get any updates. I am so sorry this is happening! 

        Kelsi - Calendly Community
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          Chad84182Author
          Community Member
          April 5, 2024

          It happened again, right before a 2 week trip. I know what precipitated it this time. I changed my weekly availability to add a few more hours to the week and it just immediately dropped all of my overrides.  My overrides were set to make the full days unavailable, and all of them were deleted when I changed my hours.  I used the app on my phone (android) to do this.  This is how it happened last time as well.

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          Chad84182Author
          Community Member
          April 5, 2024

          This is a serious problem now. I can’t change my hours without deleting all of my overrides, and there are many.

          Edit: I am able to adjust my hours through the website without issue. 

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