Calendly not showing the guests on google calendar

Hey again @Fernanda54037 -- thanks for your patience and for getting those screenshots over to me. I can see them both, now.

I do see that in the first, the host and invitee names are both listed + the host and invitee emails.

I also see that in the second, there is only one name in the title of the calendar event as well as only one current attendee. The invitee’s name is in the title and is listed (written) in the event details underneath the organizer’s name.

The calendar event says “1 yes” (the host) which leads me to believe that, when the invitee received the calendar invite, it’s possible they accidentally forgot to click “yes” or that they clicked “no.” Is this specific booking listed in the host’s Calendly account under “scheduled events” > “upcoming”? Or, is it by chance instead under “scheduled events” > “cancelled”? If it’s under “cancelled” that would potentially explain the issue.

Otherwise, here’s what I suggest: 

• have the host of these events head to their “Calendar Sync” page and disconnect their Google Calendar connection
  • they can do this by clicking the trashcan symbol by the calendar connection
• have them reconnect their Google Calendar connection
• have them book a test event
  • they can do this by visiting the live booking page for the same event listed above, “30 Minute Meeting,” and booking the same way an invitee would
  • make sure they enter an email address on the booking page that is not the same email address they use to log into Calendly, so there is not confusion about which emails coming through are for the test host and the test invitee
• if the test event has all of the expected details on the Google Calendar event (both the invitee and host as attendees, both emails), then the issue was likely a blip of some sort and is resolved
• if the test event does not have the expected details, please reach out to our support team for more personalized troubleshooting

You can reach out to our support team, available 24/7 via live chat, by logging into your Calendly account > clicking “chat with us” in the bottom righthand corner.

I hope this helps!