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Question

Can't Cancel Account Using Email I can't Access - No Response from Support

  • September 27, 2025
  • 4 replies
  • 108 views

Problem: I created a Calendly account using my work email. It processed a charge a few weeks ago even though I left that employer in July.

It billed my personal card making me doubly frustrated. I tried messaging/emailing support several times with zero response.

I want to 1.) cancel the account and 2.) request a refund as it was within the window for a refund (at the time I reached out, at least).

 

Any suggestions? I’m at my wits end. I cannot log into that email anymore and have no way to access it.

This topic has been closed for replies.

4 replies

Sean Marlin
Community Manager
  • Community Manager
  • September 29, 2025

Hi ​@NicMyers, so sorry you are having issues with billing. That would be a very frustrating catch-22 of getting auto-billed and can’t cancel because you can’t confirm with a previous email.

In this scenario, please reach out to billing@calendly.com rather than general support who will be trying to contact you via your work email. Again, very sorry for the confusion and I hope this get resolved quickly for you.


  • Author
  • Community Member
  • September 29, 2025

Thank you Sean, I just emailed them. Wish me luck. 


  • Author
  • Community Member
  • October 1, 2025

@Sean Marlin any suggestions if I haven’t heard back? Or should I continue waiting? Its been two business days.


Sean Marlin
Community Manager
  • Community Manager
  • October 2, 2025

Hey ​@NicMyers I was following up on this and it looks like you were taken care of. I hope we solved your billing issue. Let me know if you need help with anything else.