Can't schedule collective meeting have standard plan, cant change cookie settings or chat with support

Question

Hello,

I have purchased the standard plan but still can’t schedule collective meetings. When I try it says there was an error and it thinks I have a free plan. I tried using the chat support but don’t see the bubble and I tried to manage the cookie settings to have the chat pop up and I can’t change those either. How can I schedule a collective meeting.

David · Answer

Hi ​@milo23225- Thanks for reaching out, sorry to hear you’re running into this!Support would probably be best to reach out to here since this is something going on with your account. You can follow the steps here to start to troubleshoot access to chat:https://help.calendly.com/hc/en-us/articles/26733559522199-Troubleshooting-access-to-chat#h_01J926KZ4D9MMZP4M95FK6KDTSIf you haven’t already, heres a few other things you can try that have helped other users:Clear your browsers cache and cookiesTry using a different browser (Chrome, Firefox, Safari, or Edge)Try a different device (If you have one)If it continues to give you trouble, you can also email our support team directly at support@calendly.comLet me know if you have any questions!

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