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Community Member
April 3, 2026
Question

Cannot purchase seat

  • April 3, 2026
  • 1 reply
  • 98 views

When I try to purchase a seat the site fail with

“A problem happened during the upgrade.

There was an error while calculating your payment.

Please make sure that your Billing address is up to date in the "Billing information" section on the billing page.

 

When I try to update billing info (It all looks right) I get an invalid request error “Invalid request. Please check your input.”

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1 reply

David
Community Manager
Community Manager
April 3, 2026

Hi ​@Salvatore22602 - Thanks for reaching out!

Two things we can try here:

  1. You can log in through a different browser and try again (Chrome, Edge, Safar)
  2. If this doesn’t work, you can email our billing team directly and they’ll be able to assist you from there! You can email billing@calendly.com to get in touch!