Skip to main content
Question

Change the reply-to address of workflow emails

  • May 14, 2026
  • 5 replies
  • 42 views

angeliti

Hello!

Can I change the reply-to address of my workflow emails?

I don’t mind they are sent from [removed by moderator] I just want that, if someone replies, their message goes to our general support email (something like [removed by moderator] ) or to the email of the sales representative that the event got assigned too, in the case of a Round-Robin Event.

I was searching but I didn’t find a good way to do it :/

Any ideas?

Thanks,
Ángel.-

5 replies

David
Community Manager
  • Community Manager
  • May 14, 2026

Hey ​@angeliti - Thanks for reaching out!

Yes, you’re able to add your own emails to your Calendly account for the Workflow emails. Also - By default, the notifications@calendly.com email will redirect replies to the hosts email address as well. :)
 


You can follow this article to learn more about connecting an email for Workflow Emails: https://calendly.com/help/how-to-send-workflow-emails-from-your-gmail-or-outlook-account#:~:text=When%20creating%20or%20editing%20a,come%20from%20your%20email%20address.

Let me know if you have any questions!


angeliti
  • Author
  • Community Member
  • May 15, 2026

​Thanks for your answer, ​@David!

Couple things:

  • What if I don’t need to send the emails from my email account and I just need the reply-to address to be [removed by moderator] ? Can I only change that, so that’s the reply-to address instead of (or in addition to) the one of the host’s email address?
  • My email account is [removed by moderator] However, if I send the workflow emails from my address as you suggest I would like to use a group alias, something like [removed by moderator] Will Calendly offer me that option after I connect my Google Workspace account?

Thanks,
Ángel.-


David
Community Manager
  • Community Manager
  • May 15, 2026

Hey ​@angeliti !

I’m not sure off the top of my head, but you should be able to in this case. I would give it a shot on the integrations page here: https://calendly.com/integrations/gmail

Let me know if it lets you connect it!


angeliti
  • Author
  • Community Member
  • May 16, 2026

@David just tried and I can confirm it only lets me use my main address ( [removed by moderator] ).

I cannot choose any of the aliases, like [removed by moderator] or [removed by moderator]

Could you pass this to the team as well?

I think it would be nice to have more control over the send from and reply to addresses in the workflow emails. Ideally, you should be able to choose different send from and reply to addresses for your emails, and also be able to use aliases as the send from and reply to address.


David
Community Manager
  • Community Manager
  • May 18, 2026

Absolutely! Thanks for sending this over ​@angeliti ! I’ll get it to the team.