I have a paid account on Calendly and want to cancel my account before it renews. I pushed cancel, but it still wants to renew until next year. I do not want to continue on for the next year. I was informed I needed to click the textbox when trying to chat with someone, but it will not show up. When I clicked the troubleshoot tab, it said to make sure functional cookies were on. The cookie tab doesn’t allow me to actually click it. I need this cancelled today, please, without renewing this year.
Question
Chatbox not working, neither is the cookie tab
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Hi
In this case, I would recommend using an Incognito/In-private window and test to see if it will let you access it from there. Alternatively, you can clear your browsers cache and cookies as well.
We also have an article on this you can reference here: Troubleshooting access to chat
Let me know if you have any questions.
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