Clients Not Receiving Notifications

Question

I have not changed a single thing on my account or events, but my clients are not getting a single confirmation or notification, which means they can’t access the link for our meeting. This has happened alongside other major issues all at once and right after Calendly made a bunch of changes. Can someone please help?

David · Answer

Hi ​@Ali72103- The best place for checking notifications is with our support team, as they can take a closer look to see whats going on behind the scenes.You can either contact them by using the chatbot and asking for an ‘Agent’ or by emailing support@calendly.comBe sure to include the event that didn’t send the notification, as well as the clients email. They can take a closer look from there!

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