confirmation of phone number for sms

Forum|Forum|9 hours ago
September 22, 2026
3 replies
7 views

Hello

I have an issue with the sms reminders, since May ou June.

When the customer books himself the meeting, he receives the sms reminder.

But when I book for the custom (form the app), he doesn’t.

I think it is linked to the phone confirmation, but I don’t know how the customer can confirm the number when he doesn’t book by himself.

Thanks for your help

David

Community Manager

Hi @RoselyneW - Thanks for reaching out on this!

Hm this is interesting. Have you tried booking on his behalf through the website? Does the same thing occur there?

If you can send me a screenshot of what you’re seeing in the app when you go to book, that would be great! I can take a closer look from there.

R

RoselyneWAuthor

Community Member

Thanks for your answer.
From the website: if I want to book a meeting from the “meeting screen”, there is no button
When I book from the contact page, it is said “meeting booked. The customer has to check his number for the sms reminder”

Where and how should he do this? :)

Thanks

David

Community Manager

Once you book the meeting, he should receive a text that he can confirm directly! If he hasn’t received it, I’d recommend reaching out to the support team to have them check to see what the status of the text is.

They’ll be able to see if its been delivered or not. :)

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