Hi ​@Tara78564 - Thanks for reaching out!

Just to confirm, if you look up that users email in the contacts page, do they still appear? If you were to log into an incognito window, or through a different browser, do they show as deleted?

You may just need to clear your browsers cache and cookies, then try recreating the contact. You can follow the steps here: https://its.uiowa.edu/services/how-clear-cache-and-cookies-your-web-browser

Let me know if you have any questions!