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Clint14572
Community Member
February 4, 2026
Question

Customer are having issues with phone country of origin

All of our appointments would be in the USA and the country code (flag) for the phone is not automatically going to the USA 1+ etc. It indicates to clients a phone formatting error, rather than asking each one of them to modify the country code is there a way to fix this formatting? Also, tried to book an appointment myself as a test and changed it then it automatically went to another country flag which then i had to change again.

 

Thank you

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3 replies

David
Community Manager
David
Community Manager
February 6, 2026

Hi ​@Clint14572 - thanks for reaching out!

Yes this is something our team is aware of and looking into! I’ve sent this information over to them as well.

Hopefully we should see a fix for this in the next week - If you have any questions, let me know! Otherwise, you can also reach out to our support team at support@calendly.com 

The45431
New Community Member
February 7, 2026

Any update on when this will be fixed?  I am a brand new customer and can’t roll this out until it is fixed.  i know pre formatting is an option but too time consuming.  Can i take the phone number out as a required field?  Where can I see the fields that new appointments are requiring?  Thank you-

The45431
New Community Member
February 7, 2026

Update:  I changed the phone number question formatting to “one line” which eliminates the issue.  Will switch back to “phone number” format once fixed.  

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