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Clint14572
Community Member
February 4, 2026
Question

Customer are having issues with phone country of origin

  • February 4, 2026
  • 3 replies
  • 88 views

All of our appointments would be in the USA and the country code (flag) for the phone is not automatically going to the USA 1+ etc. It indicates to clients a phone formatting error, rather than asking each one of them to modify the country code is there a way to fix this formatting? Also, tried to book an appointment myself as a test and changed it then it automatically went to another country flag which then i had to change again.

 

Thank you

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3 replies

David
Community Manager
David
Community Manager
February 6, 2026

Hi ​@Clint14572 - thanks for reaching out!

Yes this is something our team is aware of and looking into! I’ve sent this information over to them as well.

Hopefully we should see a fix for this in the next week - If you have any questions, let me know! Otherwise, you can also reach out to our support team at support@calendly.com 

T
The45431
New Community Member
February 7, 2026

Any update on when this will be fixed?  I am a brand new customer and can’t roll this out until it is fixed.  i know pre formatting is an option but too time consuming.  Can i take the phone number out as a required field?  Where can I see the fields that new appointments are requiring?  Thank you-

T
The45431
New Community Member
February 7, 2026

Update:  I changed the phone number question formatting to “one line” which eliminates the issue.  Will switch back to “phone number” format once fixed.  

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