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Question

customer service chat down and booking page ERROR

  • 8 April 2024
  • 3 replies
  • 23 views

Booking page error for myself and those booking. How to contact customer service for resolution when Customer service chat is also down?

Hey there @ACM80701 - I am so sorry this happened!
Our live chat support is up and running now - if you aren’t able to connect, please clear your cache and cookies and then try again! (Clearing your cache should also help with your booking page error - but if it does not, our support team will be able to sort that out!) 


How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot! I will do my best from here to assist! =) 


Looks like my booking page came back when the Customer service chat did. Thanks.


Looks like my booking page came back when the Customer service chat did. Thanks.

Ah - that is WONDERFUL news! You are very welcome, of course. We are always just here to help. Let me know if you run into any issues - I’ll be here all evening!