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Email Confirmation cannot be edited

  • 12 May 2024
  • 1 reply
  • 19 views

Hello! 

We want to customize our confirmation email and for some reason it’s not working. I hope someone in the community can help!

 

Here’s a loom video for reference: 

 

Hey there @pascaletherien - thanks so much for your post, and for including the screen recording!

It seems to me like something is wrong with your browser. I can see you’re using Chrome - Chrome has been pushing out a lot of new browser updates, recently, so I’d start with making sure your browser is up to date and then completely closing out of it and relaunching. Then, try again!

You can also try: 

  • clearing cache and cookies (steps below) - this often does the trick for issues like this
  • logging into Calendly in an Incognito browser and trying there
  • logging into Calendly in another browser entirely (Edge, Safari) and trying there

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


If this does not resolve your issue, please let us know and send any further screenshots or details that might help us troubleshoot!

Good luck! 

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