Hello dear Calendly community,
I have a technical question regarding Calendly in connection with Google Calendar and would really appreciate your input.
Situation:
I booked a coaching package with a service provider. Several appointments were postponed or canceled multiple times. For April 10, 2026 at 10:00 AM (UK time) in my time it is 11:00 AM (Germany, in my screenshot i had english and german language
), I had a confirmed appointment via Calendly.
On April 9, I asked for confirmation to make sure the session would take place. The provider then told me that I had canceled the appointment. As proof, I received a screenshot from their Google Calendar, which only showed the status “canceled,” but no related email or change details.
The issue:
I did not cancel or reschedule the appointment (I genuinely cannot recall doing so)
I did not receive any cancellation email from Calendly
For all other changes (including my own tests with a Calendly free account), I always receive a notification
In my tests (also using two Google accounts), every cancellation or reschedule was reliably documented via email
When I delete or decline events directly in Google Calendar, they are marked as “declined,” not “canceled”
Additional context:
The appointment was not booked directly by me through Calendly, but manually scheduled by the provider as part of a package. However, I did receive a standard Calendly confirmation email.
My question:
Is it technically possible for a Calendly event to appear as “canceled” without the participant receiving any corresponding email or notification?
Or does this rather indicate that the cancellation did not happen through Calendly itself?
I want to clarify this objectively and avoid making any false assumptions, but I’m currently unsure how to interpret this technically.
Thank you very much for your help!
