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M
mmcc007
Community Member
March 7, 2025
Question

Getting billed on a non-existent account?

  • March 7, 2025
  • 3 replies
  • 140 views

I haven’t used calendly in about 3 years. I just noticed I’m getting billed about $100/yr. How to I resolve this?

I can’t seem to find any way of contacting calendly.com?

They say there is a chatbot, but it is not visible for me. 

Any suggestions?

Maurice

This topic has been closed for replies.

3 replies

David
Community Manager
David
Community Manager
March 7, 2025

Hi ​@mmcc007 - Thanks for reaching out!

In this case, there should be a chat pop up on that page, its possible it could be blocked by uBlock or something similar:
 


I’d recommend using a different browser, or you could create a new account and chat in directly there.

Otherwise, you can billing@calendly.com to reach out to our team directly!

Let me know if you have any questions.

M
mmcc007Author
Community Member
March 7, 2025

​@David Thanks for the prompt response. 
As you suggested, I turned off uBlock Origin extension for this website (calendly.com) and reloaded the page. The chatbot pop-up appeared. 

 


You probs should  not depend on cookies to run the chatbot. 
Nevertheless, thanks for fixing it for me!

N
N38825
New Community Member
March 11, 2025

I have tried to get support for a billing issue for more than 6 months. I continue to get billed for two instances of “teams” which I do not use nor understand what the hell it is. No matter how many tickets I place or emails I send requesting support, I get no response. So yesterday I finally contacted the Attorney General for the State of Georgia and learned that there are numerous complaints about Calendly not responding to NON-Enterprise clients. If anyone else has this issue, contact the AG in Georgia and they can help direct you. 

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