Help! I cannot unsubscribe it's costing me a fortune for no usage

Question

Why can’t I cancel my subscription.  the chat bot raises a request that is not actioned. I am so frustrated. I can’t talk to a human.  I have tried and failed several times to cancel and I’m paying over a year for no usage whatsoever.  I can’t find a way to talk to anyone at Calendly.  Can anyone help???

David · Answer

Hi ​@Arabella00158- Thanks for reaching out.Do you still have access to that specific account? If so, any subscription changes can be actioned from the billing page here:https://calendly.com/app/admin/billingIf you do not have access to the account, I’d recommend emailing our support team directly and include the following:The email on the accountthe last four digits of the card thats being usedYou can email this over to support@calendly.comand they would be able to look into this for you!

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