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Denise55574
Community Member
November 5, 2025
Question

I need help and the online instruction are incorrect

  • November 5, 2025
  • 1 reply
  • 22 views

How can I get help? I’ve emailed. No response. I’ve looked it up in the Help section. The instructions for find the Live chat are incorrect.

This topic has been closed for replies.

1 reply

David
Community Manager
David
Community Manager
November 5, 2025

Hi ​@Denise55574 - Thanks for reaching out.

If you log into your account or go to our help center, you should see a chat bubble here:
 


If you aren’t seeing this bubble appear, try using a different browser like Firefox, edge or Safari. If you are still not seeing it, you can follow the steps here: Troubleshooting access to chat​​​​

 

Let me know if this works!

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