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I want to upgrade one seat but it tells me I have to remove all other users

  • February 2, 2026
  • 4 replies
  • 17 views

I am trying to upgrade one seat on our account, but it will not let me. I dont have any pending users, but it will not let me pay for one seat. 

This topic has been closed for replies.

4 replies

David
Community Manager
  • Community Manager
  • February 3, 2026

Hi ​@Amanda61486 - Thanks for reaching out!

It looks like you might still be in an old organization - I’d recommend reaching out to our billing team for them to look into what might be going on, and get you upgraded.

You can reach out to billing@calendly.com - They can assist from there!


  • Author
  • Community Member
  • February 3, 2026

Thank you, I have reached out!


  • Author
  • Community Member
  • February 6, 2026

Is it possible to keep my ‘free’ users seats and only upgrade one team member without having to remove them from the account? This is the current org. 


David
Community Manager
  • Community Manager
  • February 6, 2026

Hi ​@Amanda61486 - This is not possible at this time, you will either need to be removed from the organization, or disband it all together.

 

I’ll pass it along as feedback to our team! If you have any other questions, let me know.