A patient missed their 12pm appointment recently.
They had looked at their SMS reminders which said the appt was at 2pm
When we checked, the reminder email was correct at 12pm, but the SMS said 2pm (I have a screenshot if required)
Pateints time zone is set to the same as mine as far as I can see.
Would appreciate your advice here please.
Hi
Can you send me a screenshot of the text and a screenshot of your calendar event? I can take a closer look from there!
Sure,
https://drive.google.com/drive/folders/1KM57Mm8IAPoJliRm8Nufhg38PfBUy_4J?usp=sharing
Thanks for helping out
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