Hi ​@Virginia26837 - Thanks for reaching out.

When you say she ‘Couldnt see the person’, was this just their video or was the invitee not able to join the meeting at all? I would just make sure that they are logged into the same Zoom account on their computer, as the one thats connected here: https://calendly.com/integrations/zoom/edit

Let me know! Thank you.
 

Hi David, thanks for your prompt answer.

She told me that in the first meeting the recorder of the invitee was there, but she did not see her. She waited for 15 minutes and then closed the call. 

The second zoom meeting it did not hold either. She was in the zoom room and never saw or heard anything. 

They used the link I copied and pasted for the meeting.  

 I clicked the link you put in your answer, and I saw the Zoom Gmail account associated with Calendly. This account is different of which I used to sign up my boss in Calendly. I do not know if the issue has to do with that.   

Six days before the meetings, I sent her a link, we tested and communicated, we saw and listened to each other. It worked. However, I noticed that at the beginning she heard me, but she could not see me. Then, she could and talked. The meeting lasted about 20 minutes.                                                               Thanks

Hm okay. So this sounds more like a Zoom issue than a Calendly issue. If you were able to schedule a meeting in Calendly and both join the same Zoom room, I would say the integration is setup correct as of now.

Additionally, if the recorder of the invitee was there, that means the invitee received the correct link, but was not able to join the meeting themselves.

I would check with Zoom’s support as well to see what might be going on with her Zoom instance, at this time it sounds like Calendly is working correctly though. :)

Let me know if you have any questions!