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Question

Issue updating payment method / Stripe validation error

  • January 28, 2026
  • 1 reply
  • 7 views

Hello,

I have already looked into this and found that issues can occur when updating payment details, as Calendly processes payments directly via Stripe.

In my case, I keep receiving an error message stating that the card’s security code (CVC) is incorrect — even though I am not asked to enter the security code at all, only the card number and expiration date.

 

I would like to update my payment details because I need to add a different payment method for billing, as I now have a new business account.

1 reply

David
Community Manager
  • Community Manager
  • January 28, 2026

Hi ​@Maria Rose - Thanks for reaching out!

In this case, I’d recommend you email billing@calendly.com - They’ll be able to assist you in getting your new card connected!

Let me know if you have any trouble getting in touch with them.