Issue UTF in Subjectline

Hi ​@Alexander50051 - Thanks for reaching out on this.

Could you try creating a brand new Workflow for this reminder, and test it? I’d like to see if the issue carries over to multiple different places like the Event Reminders & Workflows.

Let me know - Thank you!

Hi,

i have 2 workflows with the same issue :) 

both created with different timestamps but i can do it again and test it. give me a few seconds

workflow newly created - same issue - maybe it is an issue with äöü - i will check it fast 

double checked it now - new workflow without and with special char. same issue. utf8 formation in subjectline is the issue. 

Looks like that outlook / MS365 can not translate utf8 in subject line. How can i disable this in calendly? 

“To ensure correct display of UTF-8 characters in Outlook subject lines, you can configure your email client to prioritize UTF-8 encoding or create rules to filter messages based on subject line content. While you cannot force incoming messages to use a specific encoding, you can adjust Outlook's settings to handle UTF-8 correctly”

Understood, thanks for checking all of this!

Could you send me a screenshot of whats configured in Calendly for both the working and non-working workflow? I don’t believe there is a way to disable this in Calendly, so I can report this for you on your behalf.

Once you send it over, I can take care of it from there.

Hi, sure i can. 

but i checked some more. 
The initial Appointment mail - fine
The follow up mail - broken
cancle appointment - fine

does it matter which eventtype - nope - all are affected new and old.

created a new workflow - mail to host without variables- works

changed to mail to invitee without var- works

added  1 var - utf issue appears :)  

i changed it back to mail to host - and added a var - no issue. 

so it looks like its based on send mail to invitee + using at least 1 var.

there is no special config. Just the function and selfwritten text - not ccopied + 3-4 var. 

You need still the configuration for it? 

Got it - Thanks for all the additional info! Yes, if you could still send over some screenshots of the workflows themselves, I can send it to my product team for them to look over it.

Appreciate it! 🙂

Thank you so much, I’ll get this over to our team so they can investigate - Just to confirm, the Workflow you shared in the screenshot is the one that shows up incorrectly in Outlook, right?

 

Yes, all workflows have the same issue with mail to invitee. It makes no difference with the content. Only if you use a var its broken when use the fuction send mail to intivee. 

all workflows with send mail to invitee are broken. 

Do you have any update? Because we use calendy in sales this issue has a massiv impact - we consider to cancle the subscription and move to another system.  Is there no way to get help directly from calendy? 

Hi ​@Alexander50051 - Thanks for reaching back out.

I don’t have an update at this time as our team is still investigating this. As soon as I hear anything I’ll let you know.

In a pinch, you can also chat in with our support team anytime you need assistance. There should be a blue chat bubble when you log into your account that you can use. You can read here to learn more: https://help.calendly.com/hc/en-us/requests/new

Let me know if you have any other questions in the meantime.

Something else we can test in the meantime, however - Could you change the Send From email from your Outlook to the default notifications@calendly email? I’d like to see if the behavior carries over.

Let me know!
 

Hi ​@Alexander50051 - Thanks for all of your patience with this - Our team is still looking into potential causes with this issue.

In the meantime, can you send the information you linked in this post over to support@calendly.com? They’ll dig into your specific account from here!

Let me know if you have any questions