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Alexander50051
Community Member
June 12, 2025
Question

Issue UTF in Subjectline

  • June 12, 2025
  • 14 replies
  • 210 views

Hello guys,

 

i have an issue with the subject line. We send out a new mail with a subject. 

But the subject includes utf8 and it shows uncoded subject now. 

How it looks in outlook:

how it looks in gmail:

 

How can we solve this? 

What i tryed - typed in all new in subject line and hoped the utf will be removed. 

 

 

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    14 replies

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    Alexander50051Author
    Community Member
    June 19, 2025

    Do you have any update? Because we use calendy in sales this issue has a massiv impact - we consider to cancle the subscription and move to another system.  Is there no way to get help directly from calendy? 

    David
    Community Manager
    David
    Community Manager
    June 19, 2025

    Hi ​@Alexander50051 - Thanks for reaching back out.

    I don’t have an update at this time as our team is still investigating this. As soon as I hear anything I’ll let you know.

    In a pinch, you can also chat in with our support team anytime you need assistance. There should be a blue chat bubble when you log into your account that you can use. You can read here to learn more: https://help.calendly.com/hc/en-us/requests/new

    Let me know if you have any other questions in the meantime.

      David
      Community Manager
      David
      Community Manager
      June 19, 2025

      Something else we can test in the meantime, however - Could you change the Send From email from your Outlook to the default notifications@calendly email? I’d like to see if the behavior carries over.

      Let me know!
       

       

      David
      Community Manager
      David
      Community Manager
      June 23, 2025

      Hi ​@Alexander50051 - Thanks for all of your patience with this - Our team is still looking into potential causes with this issue.

      In the meantime, can you send the information you linked in this post over to support@calendly.com? They’ll dig into your specific account from here!

      Let me know if you have any questions

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