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Question

Links stripped out of my workflow emails

  • July 24, 2025
  • 10 replies
  • 129 views

I have a workflow that sends an email after my meetings with a survey. Both the link to that survey as well as the “unsubscribe” link are stripped out when it gets to the recipient. Is there a known issue with emails from Calendly? 

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10 replies

David
Community Manager
  • Community Manager
  • July 24, 2025

Hi ​@raydeck - Thanks for reaching out!

Can you send me a screenshot of what you’re looking at, as well as the workflow you created? I’d like to dig into this a bit further.

Let me know, thank you!


  • New Community Member
  • July 24, 2025

I have had this happen in the past 48 hours too. I went in and re-established the links yesterday, and they have failed again today.


  • Author
  • Community Member
  • July 25, 2025

Here’s a screenshot of the email with all the links stripped. It looks like this for multiple recipients - I even tested making a calendly appointment with myself and got this followup with things stripped:

 

 


David
Community Manager
  • Community Manager
  • July 25, 2025

Hey ​@raydeck - Thanks for sending this over.

I’ve sent this off to our team who is investigating this issue as we speak. I don’t have a timeline for a fix just yet, but it is something we’re working towards.

If you have any questions, let me know!

You can also reach out to our support team on this as well if you’d like an update in the future. You can either chat in or email support@calendly.com


  • New Community Member
  • July 30, 2025

I’m experiencing the same issue. Following for repsonses.


  • New Community Member
  • August 5, 2025

Hello ​@David,
It seems like it’s still a problem almost 2 weeks later because I have the exact same problem today. 
Do you have an update about this? 


David
Community Manager
  • Community Manager
  • August 6, 2025

HI ​@Cindy80122 - Our team is actively working and testing possible solutions.

Once I have a more concrete timeline I’ll be able to update the community. Just to confirm, are you using the Gmail or Outlook for Workflows integration? Or are you using the default Workflow setup? Let me know!

Thank you. :)


  • New Community Member
  • August 6, 2025

Hello ​@David,

Thank you for your answer. I am using the default workflow setup in Calendly. 
Thanks


David
Community Manager
  • Community Manager
  • August 7, 2025

Hi all! 

Would you be able to test your workflows again? Our team has pushed a fix and we’re getting reports that this has been fixed for users so just wanted to give you an update!

Thank you for your patience, and let me know if you run into anything else.


  • New Community Member
  • August 8, 2025

Hello ​@David,
It works for me now. thank you :)