Locked out after 10 appointments created from one IP address

Question

We give clients and our receptionists links to schedule with our team through Calendly. Since our receptionists and clients who are in our lobby are scheduling appointments through the same IP address over and over (different appointments, same computer scheduling), we are suddenly having an issue where attempting to schedule more than 10 Calendly appointments from a single IP address leads to an error and we are unable to schedule.

This happens with the direct scheduling link and with the reschedule link that is generated by Calendly.

I do not see any limits set on the number of appointments that can be scheduled from a particular IP address. Is this new? It wasn’t happening last week.

Why is this happening, and how do we fix it?

David · Accepted Answer

Hi ​@JessicaG_CGCC- Thanks for reaching out.It sounds like its getting blocked by our spam filters right now. Are you able to have your receptionists utilize theBook Meetingbutton from Calendly directly? This gives them a host view that should allow them to bypass this.Otherwise, the next thing I’d recommend is reaching out to our support team so they can diagnose it further. I’d recommend chatting in through your account, or by emailing support@calendly.comLet me know if you have any questions!

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