Skip to main content
Question

Only 1 of 2 Outlook Calendars Syncs Properly

  • December 4, 2025
  • 1 reply
  • 17 views

Hi, I have a problem: I have synced two Outlook calendars with Calendly. A work one, where the booked meetings appear, and a secondary one to avoid double bookings from my personal calendar. The work email is fine. It syncs properly; blocks windows where there are conflicts etc. But the personal one does not sync properly: if I book a meeting on my personal calendar, it becomes unavailable in Outlook, but it continues to appear available in Calendly. I’ve tried booking meetings from my phone and my desktop in case it was a device issue, but those all work fine w/Outlook while the Calendly issue persists. I’ve deleted and reattached the Outlook calendar profile. I’ve deleted unnecessary additional sub-calendars in case that was impacting things (saw that as a fix in another community discussion), but the issue persists. I’ve shown the visuals of what I’m seeing below. 

 

 

1 reply

David
Community Manager
  • Community Manager
  • December 5, 2025

Hi ​@Dave80558 - Thanks for reaching out.

It seems like you’ve taken all the right steps here. Can you also confirm that the Outlook events are marked as Busy? 

If they are, and we’re still not seeing any change. The next best place to check is with our support team. They’ll be able to take a closer look into whats going on with your calendar! You can either email them directly at (support@calendly.com) or by chatting in. If you chat in, they’ll also be able to start a screenshare so they can see what you’re seeing. 

Let me know if you have any questions!