Paid the bill but the account is still in free plan

Hi ​@NeelamSM - Thanks for reaching out here, sorry that you’re running into some issues here! 

I’ve reached out to the support team so they can get some eyes on what might be going on - Just to be sure, did you get any emails of your subscription being cancelled? Let me know!

Thank you.

How much time it is going to take to resolve my issue.

Hi ​@NeelamSM - Our support team has emailed you with an update - They’ll be able to assist you from there! :)

We are facing a critical issue with our account.

We have already made the payment for the Team plan yesterday (6th April), but the plan has not been upgraded yet. As a result, 4 to 5 of our scheduling links are currently down.

There appears to be no buffer or grace period even after payment, which is directly impacting our live operations and causing significant business loss.

We need immediate assistance to resolve this. Has anyone faced a similar issue or can guide us on the fastest way to get this fixed?

Hi ​@Tejesh - Sorry that this happened!

I’d reach out to our billing team to see whats going on - You can contact billing@calendly.com to get started.

In the meantime, we’ve added a short trial to your account so you can continue to use Calendly while you get the payment issue figured out! :)

Thank you very much for the quick fix David. 

I will share the details with billing team to get a permanent resolution.