Paid the bill but the account is still in free plan. Support ticket raised but issue is not solved.

Its already 24 hours and response from support is coming at very slow speed. My Support ID is : 3859146

Request someone to look at it on priority. 

Hi ​@Speak86753 - Thanks for reaching out, sorry that you’ve been running into this!

I’ve reached out to the team and made them aware. Let me know if you have any questions.

Can i buy another subscription and the pending issue when resolved, I can be refunded the amount?