phone number collection issue

Question

I just tried my booking form collecting your phone number and it correctly identifies my location of Spain but when I try to type in the number it insists on putting a plus at the beginning and I am unable to book as the format is incorrect. Is this something I need to Change? I’ve tried my integration in the website and also direct on the booking page.

David · Accepted Answer

Got it - Thanks for sending all of this over!

Definitely looks like unexpected behavior. In this case, can you send this to our support team so they can dig deeper into the issue? They’ll be able to look into your account and see what might be causing this.

You can either chat in for faster service, or email support@calendly.com

David · Answer

Hi ​@TimothyDowd- Thanks for reaching out!Can you send me a screenshot of what you’re seeing on the booking page with the number blurred out? I can’t seem to reproduce this on my end, so any additional information you can send me would be super helpful!Otherwise, you can also email or chat in with our support team directly, where they can look into the issue with you directly - Let me know if you have any questions!

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