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Question

Please help - Call Recap is gone, how can I retrieve it?

  • April 21, 2026
  • 1 reply
  • 16 views

I had to retrieve a call transcript from April 8th (it’s 21st as I write this). I could not find the call in the Calendly recaps section, so I found the email summary that was sent and used the link back to the recap page. 

 

The link from that email drives to a page that loads indefinitely. The call is no longer listed in my recap history, it’s simply inaccessible and all I have is the email with the summary. Other calls from that same day are still there. 

 

I’m extremely concerned there’s more calls that may have disappeared I’m simply unaware of, and I’m wondering if Calendly is reliable enough anymore. Losing 1 call is 1 too many. 

 

Has this happened to anyone, and does anyone know a way to get that call back so I can access the transcript and video?

1 reply

David
Community Manager
  • Community Manager
  • April 21, 2026

Hi ​@Adam71330 - Thanks for reaching out, sorry that you’re running into this!

In this case, I’d reach out to our support team who can take a closer look at your account. You can contact them via chat, or by emailing them directly at support@calendly.com

 

Let me know if you have any questions!