Solved

Prevent customers cancelling/rescheduling

Hi

when I started using calendly some time ago, it was possible to allow or prevent customers from canceling or rescheduling planned meetings.

I haven’t found this options in the actual calendly version.

How can I prevent customers from canceling or rescheduling planned meetings?

Thanks a lot

werner

Best answer by David

Hi there! Yes you can still disable the cancel/reschedule links from being sent to the user. I’ve added the instructions below:

Go to the Scheduling page and locate your event type.
Open the three dots menu and select Edit.
At the bottom of the editor, select More options.
Open the Notifications and workflows section.
Under Basic notifications, select the three dots next to Calendar invitation/Email confirmation, then choose Edit.
Scroll to the bottom to find the Cancellation policy section.
Un-Check the box labeled Include cancel and reschedule links in email invitations and reminders.
Select Save and close.

Let me know if you have any questions!

This topic has been closed for replies.

Hi there! Yes you can still disable the cancel/reschedule links from being sent to the user. I’ve added the instructions below:

Go to the Scheduling page and locate your event type.
Open the three dots menu and select Edit.
At the bottom of the editor, select More options.
Open the Notifications and workflows section.
Under Basic notifications, select the three dots next to Calendar invitation/Email confirmation, then choose Edit.
Scroll to the bottom to find the Cancellation policy section.
Un-Check the box labeled Include cancel and reschedule links in email invitations and reminders.
Select Save and close.