We've confirmed with your support team that when clients reschedule appointments in Calendly, the old Zoom meeting link remains on the Zoom calendar while the old Outlook event is correctly removed. This creates duplicate notifications and visibility issues for our team.
Current Impact:
- We receive notifications for canceled Zoom meetings that don't appear in Outlook
- Confusion when appointments show as rescheduled in Outlook but appear unchanged in Zoom
- Requires manual cleanup of Zoom calendar after every reschedule
- Affects client-facing and internal scheduling reliability
Request: We'd like to see Calendly handle Zoom calendar events the same way it handles Outlook—removing the old event when a meeting is rescheduled rather than leaving duplicate entries.
Alternative: If Calendly's architecture doesn't allow automatic removal, we'd appreciate:
- Clear documentation on using webhooks to automate this via third-party tools
- A recommended workflow for teams using Zoom + Outlook simultaneously
We understand this is a known issue under investigation. Could you provide:
- Expected timeline for a fix
- Whether webhooks are a supported workaround for this use case
- Any account-level settings we might have missed
