Hi ​@Cas68054 - Thanks for reaching out! 

This often happens due to the resolution of the image you’re attempting to upload. Your profile picture avatar should be at least 90px x 90px and less than 5mb in size. Essentially, square sizes work best.

To correct the display, you can crop your picture to centralize your face as you'd like to show within a square. Save. When you upload your picture again, it should look correctly.

Could you double check the resolution and try uploading it again? Let me know if it works!

Note:Profile pictures cannot be uploaded through the app at this time.