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I’m setting up calendly to offer paid one-on-one coaching sessions. The initial set up was very smooth and easy including integration with zoom & stripe but now I’m hitting some issues. 

 

As cancellation policy I would like to offer clients the option to rebook a max of 2 times and only with say 48h notice so there is enough time for the slots to be filled by someone else. 

 

Calendly options on that front are very much lacking, I’m not able to enforce any limitations on rebooking - neither by time (only allowed 48h before the meeting) neither by amount. This essentially means I client could constantly rebook and then change their mind last minute again. 

Or I have to drop the included ‘rebooking/cancellation’ links and manage it manually - which is what I was trying to avoid of course and the whole reason for signing up to calendly in the first place.

 

Please advise if there are any ways of achieving the above and/or notify your developer team to integrate such features - I’m sure there are many more people that would be helpful for.

 

Thank you

Hi ​@James White, thanks for reaching out!

You are correct in your findings - At this time, you’re only able to remove the cancel/reschedule booking links from the confirmation thats sent to the invitee. Beyond this we don’t have ways to set cancellation policies or automations outside of using an integration like Zapier.

However, I’ve gone ahead and passed along your feedback over to our product team, if you have any other information or feedback you have, I’d be happy to share it!

Thanks again!