'Reschedule' ignores host working hours and existing Google Calendar events

After years of no real issues with Calendly, over the last year we’ve had a serious problem with the ‘reschedule meeting’ functionality in Calendly, and I’m curious if anyone else is encountering the same and what Calendly is doing about it. 

Here’s the basic gist: for round robin meetings in particular, when the ‘reschedule’ button is used to reschedule a meeting (either internally or through the public ‘Reschedule’ link on the Google Cal event), Calendly will routinely ignore host working hours, existing Calendly meetings and other Google Calendar events, and book a meeting almost anywhere. That means meetings are being rescheduled during a host’s off hours, on top of other Calendly meetings and on top of other ‘Busy’ Google Calendar meetings. 

Obviously this results in a poor experience for everyone, especially the customer, because someone will need to call them back, explain that our scheduler had a glitch and reschedule again, hoping that this new reschedule doesn’t experience the same issues.

We’ve submitted multiple tickets to Calendly support over the past year, and haven’t had any follow up about this critical bug. The most recent support ticket was #3411075, all I’ve heard is “While we don’t have a timeline for a fix just yet, your ticket has been linked to our internal tracking system. We’ll be sure to keep you updated as soon as we have more information.” And that was over 2 months ago. 

I’ve really enjoyed Calendly in the past, but unfortunately I’ve lost faith in the reschedule functionality after having to deal with this so often. This seems like both basic and critical scheduling functionality, and I don’t understand why it’s not been fixed months ago as a priority bug.