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Question

Reschedule is not canceling existing appointment in Outlook

  • March 30, 2026
  • 1 reply
  • 4 views
J

Hi,

When a client is rescheduling their appointment in Calendly, it is not canceling the original appointment. It is only adding the new appointment. I am currently using the Outlook 365 Calendar integration from the Calendly side. Do I also need to install the plugin on the Outlook side?

1 reply

David
Community Manager
  • David
  • Community Manager
  • March 30, 2026

Hi ​@Jennie73661 - Thanks for reaching out! Two things we can try here:

  1. Can you go to your Calendar Connections Page and make sure the “Automatically Sync Changes to Calendly” is selected?
  2. If the above is already enabled, I would try disconnecting and reconnecting your calendar, then test to see if the same thing occurs.  

Let me know if you have any questions!

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