Question
rescheduling issue
Hi there,
We use a map routing system that requires us to move appts to other times based on the route. The problem is that the rescheduling button does not give the option to “override”. I need to switch clients around and can’t because the time I need to switch them to is already taken. I need the override option to be available on the reschedule button. Do you have another way without canceling and creating a new appt setting off a chain of workflows that don’t work for us?