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Question

Routing forms: Country auto-detection broken?

  • May 16, 2026
  • 6 replies
  • 40 views
angeliti

Hello!

I noticed that country auto-detection no longer works in Routing Forms.

I’m based in Spain for example, and when I access the following URL, the USA phone code (+1) is chosen by default:

https://calendly.com/d/cvgf-n8j-5ph

I’m not 100% sure, but I would say Calendly used to detect the user’s country and pre-select that country’s phone code automatically.

If that’s not possible, it would be great if Calendly let you choose the default phone code. Because for example, in my case it doesn’t make sense the default pre-selected option is US.

Thanks!

6 replies

David
Community Manager
  • David
  • Community Manager
  • May 18, 2026

Hey ​@angeliti - Just to confirm, are you using a VPN or something similar?

Also do you notice this behavior happening through any other browsers? Just let me know!

angeliti
  • angeliti
  • Author
  • Community Member
  • May 19, 2026

​@David no, I’m not using a VPN or anything that could change my location.

Just tested it in a different browser, in a clean session without extensions, and the routing form still shows me the US phone code instead of the Spain one. It’s 100% repro.

    angeliti
    • angeliti
    • Author
    • Community Member
    • June 10, 2026

    ​@David any updates on this? I still see the US flag pre-selected in my routing form when connecting from Spain. Thanks!

    David
    Community Manager
    • David
    • Community Manager
    • June 12, 2026

    Hey ​@angeliti - Following up with the team today. Hoping to get an update then! :)

    angeliti
    • angeliti
    • Author
    • Community Member
    • June 16, 2026

    Thanks ​@David! Keep us updated, please 🙂

    David
    Community Manager
    • David
    • Community Manager
    • June 16, 2026

    Hey ​@angeliti - The team is aware of the problem and its on the list of things to tackle. Once I hear any update on a fix, I’ll let you know.

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