Routing forms: Country auto-detection broken?

Forum|Forum|2 months ago
May 16, 2026
6 replies
81 views

Hello!

I noticed that country auto-detection no longer works in Routing Forms.

I’m based in Spain for example, and when I access the following URL, the USA phone code (+1) is chosen by default:

https://calendly.com/d/cvgf-n8j-5ph

I’m not 100% sure, but I would say Calendly used to detect the user’s country and pre-select that country’s phone code automatically.

If that’s not possible, it would be great if Calendly let you choose the default phone code. Because for example, in my case it doesn’t make sense the default pre-selected option is US.

Thanks!

This topic has been closed for replies.

David

Community Manager

Hey @angeliti - Just to confirm, are you using a VPN or something similar?

Also do you notice this behavior happening through any other browsers? Just let me know!

angelitiAuthor

Community Member

@David no, I’m not using a VPN or anything that could change my location.

Just tested it in a different browser, in a clean session without extensions, and the routing form still shows me the US phone code instead of the Spain one. It’s 100% repro.

angelitiAuthor

Community Member

@David any updates on this? I still see the US flag pre-selected in my routing form when connecting from Spain. Thanks!

David

Community Manager

Hey @angeliti - Following up with the team today. Hoping to get an update then! :)

angelitiAuthor

Community Member

Thanks @David! Keep us updated, please 🙂

David

Community Manager

Hey @angeliti - The team is aware of the problem and its on the list of things to tackle. Once I hear any update on a fix, I’ll let you know.

Sign up

Not a Calendly user yet? Head on over to Calendly.com to get started before logging into the community.

Login to the community

Not a Calendly user yet? Head on over to Calendly.com to get started before logging into the community.