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angeliti
Community Member
January 22, 2026
Question

Routing Forms: small bug in the Phone Field?

  • January 22, 2026
  • 11 replies
  • 256 views

Hello!

I noticed a small bug in the Phone Field in Routing Forms.

Basically, even though the field correctly detects my country, it doesn’t automatically add the country code, just the +. So when the user starts writing his phone number on it, he is forced to first write his or her country code. Otherwise, it will change the country.

I’ve recorded a quick video showing what I mean:

https://www.loom.com/share/ca2d72c96fef433c9c879912aad6c43a

The same issue happens with the Phone Field in regular scheduling forms: the user’s country is pre-selected, but the country code is not pre-filled. User needs to select a different country and then select his country again to have the country code added to the Phone Field.

Would be great if you could fix this!

Thanks,
Ángel.-

This topic has been closed for replies.

11 replies

David
Community Manager
Community Manager
February 23, 2026

Hi ​@angeliti - Thanks for reporting this as well.

Work is still being done on it currently - But I’ll get this over to them so they’re aware. 

Thank you!!