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Community Member
September 30, 2026
Question

Routing Logic

  • September 30, 2026
  • 0 replies
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Hi!

 

I work at a higher ed institution in the advising department. I have a team of 6 advisors that use calendly. There are 5 different events that students can schedule (priority registration, continuing student registration, new student registration, general, and academic probation). The routing page asks the type of appointment, their major, if they are currently enrolled, and if they are a special population.

 

My routing answers are correct and list the correct meeting type I want the students routed to. However, this is not happening correctly due to how the events are listed on the logic page. My question is, is there a way around this so that students are routed based on their answers?

 

For example - when a student selects general meeting, their major, they are currently enrolled, and a special population, it routes them to a Priority Registration Appt instead of a General Meeting appt since the Priority Registration Appt is listed first in the logic. 

 

Any help/guidance would be appreciated!