Salesforce integration issue, even after it was claimed to be fixed

Question

Hi,I reported the issue of not being able to reconnect Calendly to Salesforce on the 25th. On the 26th I got a response saying a temp fix had been deployed.This fix did not work for us, so we were asked to wait for a final fix that cam later the same day. This fix did not work either, and we are still not able to reconnect the integration. I reported this as a response in the same day. Since then, I’ve been in a loop where I get responses from your support, but they just say they are waiting for a response from the Engeneering department.I would appreciate a confirmation that this is still being looked at, as we’re closing up on one week of downtime, and this is impacting our business.

David · Answer

Hi ​@Sjur Mathisen TeamRobin- Thanks for reaching out on this, sorry this has been going on for so long!Firstly, in case it hasn’t been linked yet, we do have a way to import missing data into SF be following the article here:How to import missing data from Calendly into Salesforce | Calendly HelpSecondly, It looks like our engineering team is still working away on this. but its something they’re taking on a case-by-case basis. Rest assured, we will find a fix! As soon as we hear anything we’ll update you ASAP via email.Let me know if you have any questions.

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