Scheduling and weekly hours problems on iPad and iPhone

Hi ​@Creative83377 - Thanks for reaching out on this!

This is definitely interesting, this isn’t something I’ve seen happen before. In this case, would you be able to take screenshots of some of the discrepancies between platforms/devices and send it over to support@calendly.com? They can take a much closer look at your account and see whats going on.

A couple things of note:

• Make sure that all apps are fully updated on your devices
• Make sure that you’re singed into the same account on each device (I’m sure that you are, but its something we’ve seen before, haha!)
   

Once you send it over, they can assist more from there - Thank you!

Brilliant

Thanks David.  I deleted the app on both the iPad and the IPhone; with the new installation I still have the same issues - see the attached photos with the difference between the AirMac version (the screenshot) and the other two apps.

What I have noticed is that when I am asked for the email address and password on both the iPad and the iPhone I am offered by the device the chance to insert my previous email address (see attached). I changed the email address on my account a couple of months ago but I don’t now if the systems are still holding on to it and that is what is causing the problem.  If this is the case it would be great to now what to do to rectify the issue but it may have nothing to do with it!

Thanks and I look forward to finding out your thoughts.

Best wishes

Emma

Got it! Yes in this case the pop-up you’re seeing is because the device remembers a previous login to that specific website. I found an article you can look through to see if you can remove any of your old logins from your device here: https://support.apple.com/en-us/104955

Let me know if you have any questions!

Hello David.

Thanks. I made the changes and then deleted and reinstalled the app on both devices but still have the same problem.  What shall I try now?

Best wishes

Emma

Got it - Thanks for running through that.

From here, I think the next best thing is to contact support@calendly.com - They’ll be able to start a screenshare with you and take a closer look at whats going on

Let me know if you have any trouble getting in touch with them. :)

Hello David

i have still had no feedback from the Support team.  I have not had to deal with any known issues but it would be good to know what has been causing the problem and whether or not it has been rectified.  
I will try them again….

Hello David

Still no feedback and I had another problem with a client cancellation today - one that neither she nor I was responsible.  I have tried deleting the relevant Calendly section and replacing it with a newly revised version - hopefully that might work….

Hi ​@Creative83377 !

I’ll follow up with them and see where this is at, I appreciate your patience here! I’ll get back either tonight or first thing tomorrow. :)

Hi ​@Creative83377!

Looks like our Product team has confirmed this unexpected behavior and is actively investigating it. I don’t quite have a timeline on when it will be fixed, but we have it tracked and the support team will reach out with an update. :)

In regards to the cancellation issue, this sounds like its unrelated to the availability problem you’re running into. One thing you can try if you’re seeing more random cancellation is disabling the “Automatically Sync Changes” options on your Calendar settings page here: https://calendly.com/app/availability/calendar_settings

This has caused cancellation issues like this to appear in the past, but disabling usually fixes it. Let me know if you have any questions!

Thanks David

That’s really helpful.  I have also created a working hours calendar for one link and a separate one fopr the other and have attached them to the relevant applications.  I hope that all of this will help ;)