We are using calendly to schedule paid-for counselling and coaching sessions, this works well through the stripe integration and generally we are very happy with the ease of use and overall clarity of the calendly app. However...
We also offer bundles of 6 sessions at reduced per session rates. To manage this we’ve resorted to using single-use links. The client will book a meeting titled ‘bundle’ at the reduced price of 6 sessions. We then send 5 free single-use links manually per email and the client can book those in their own time. While there is a manual step involved here and it would be nicer for this to be automated somehow, it works - using the single-use links we can rest assured only sessions that were actually paid for are being booked.
The big problem arises when updating our overall availability, like releasing the next month of session slots. Single-use links are not tied to the general availability once they are being created. They take a static ‘snapshot' of the availability at the moment of creation. This becomes very, very annoying when availability changes and we have no way of updating the already issued and sent out single-use links.
For example - at any given time we might have 8 clients on bundles, which means they each have a number of open single-use links. As we now release the next months of session slots none of these single-use links show that new availability! We are then forced to re-issue all remaining single-use links for all clients just to repeat the whole exercise the following month!
We really struggle to see the logic in this static snapshot of availability at link creation, what is the use case? It would seem much easier to simply have them connect to the availability like all other meeting types. And if there is a use case for this please, please, please calendly give us the choice whether we want single-use-links tied to the live availability to allow us to make changes without having to re-issue each link.
Thank you
