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Mary56300
Community Member
November 20, 2025
Question

Time Zones

  • November 20, 2025
  • 2 replies
  • 194 views

I moved to EST from Central. At first, meetings were working just fine. Then all of a sudden, in the last 2 weeks, if someone from ANY time zone books with me, it hits my email with the CORRECT date and time. It hits my Outlook calendar for 2-5 seconds at the CORRECT time and date. THEN moves down 6 hours. same date, WRONG time. I have spent 2 hours on the phone with Calendly and 1 with Microsoft. All settings are CORRECT, and both are blaming the other. Has anyone had this issue and found the solution? 

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2 replies

David
Community Manager
David
Community Manager
November 20, 2025

Hi ​@Mary56300 - Thanks for reaching out.

Something else you can try if you haven’t already is disconnecting and reconnecting your calendar here: https://calendly.com/app/availability/calendar_settings

If you’d like, you can try disconnecting your calendar temporarily, then have someone invite you to an event through outlook to see if the issue occurs without having Calendly connected. Afterwards, you can connect your calendar to Calendly again to see if the issue continues.

Let me know if this works, or if you continue having issues.

I’ll leave this thread open in case anyone else has run into this before.

    M
    Mary56300Author
    Community Member
    November 25, 2025

    I had already done that and all the settings I could find in Outlook. However, Chat GPT found this answer and it worked! I hope it helps others. This is exactly what I got from Chat GPT and it WORKS!!!

    Even if you never use Outlook.com… your Calendly → Outlook sync goes through this account.

    And THAT time zone overrides your desktop app.

    Do this:

    1. Go to: https://outlook.live.com/mail/
    2. Click the gear icon (Settings) → View all Outlook settings
    3. Go to: General → Language and time
    4. Set time zone to:
      (UTC-05:00) Eastern Time (US & Canada)
    5. Click Save
    6. SIGN OUT completely
    7. Close Outlook desktop → Reopen it

    🔥 This is the #1 cause of the exact 6-hour shift you're seeing.
    Calendly writes the event into Outlook.com, Outlook.com thinks you’re in UTC, then Outlook desktop just obeys it.

     

    ✅ STEP 2 — Fix Your “Microsoft Account Profile” Time zone

    Yes, ridiculous — there’s a SECOND hidden time zone.

    1. Go here: https://account.microsoft.com/profile
    2. Scroll down → Edit your personal info
    3. You’ll see Home Location / Region
    4. Make sure it’s United States
    5. Find Time zone (sometimes under Address or Region settings) → Set to Eastern
    6. SAVE

    This one silently forces New Outlook to incorrectly convert times.

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