Unable to access my Calendly account after email change (Gmail → Google Workspace)

Forum|Forum|3 months ago
April 7, 2026
6 replies
108 views

Hello,

I am experiencing an issue accessing my Calendly account.

Originally, my account was linked to a Gmail address: [removed by moderator]
I have since upgraded this email to Google Workspace, and my address is now [removed by moderator]

Since this change, I am no longer able to access my Calendly account, and it seems like it cannot be found when I try to log in.

I would like to recover access to my existing account or have it migrated to my new email address.

Please let me know what information you need from me to proceed.

Thank you in advance for your help.

This topic has been closed for replies.

David

Community Manager

Hi @Audric50087 - Thanks for reaching out!

For any email/account adjustments, I’d recommend reaching out to support@calendly.com - They’ll be able to assist in getting your account changed over!

Let me know if you have any questions.

A

Audric50087Author

Community Member

Hello @David,

Thank you very much for your quick reply.

The issue is that I have already contacted customer support three weeks ago, two weeks ago, and again last week, but I haven’t received any response. I’m currently stuck because I have no other way to reach them. Since I can’t log into my account, I also don’t have access to the chat support.

If there is any alternative way to contact them, I would really appreciate it. Otherwise, if you are in direct contact with their team, could you please help escalate my request and ask them to get back to me as soon as possible? This situation is quite urgent on my end.

Thank you in advance for your help.

David

Community Manager

Hi @Audric50087 - Thanks for letting me know!

I checked our ticketing system, it actually doesn’t appear that we received any emails from either address you listed. Is there another address you might of used?

Alternatively, you can reach out via chat for quicker assistance through your current account. You can find this option in the bottom left of your Calendly page:

Let me know! I can assist further from there.

A

Audric50087Author

Community Member

Hello @David ,

Thank you for checking your ticketing system.

To clarify my situation: my Calendly account was originally created with the Gmail address [removed by moderator] , and I would like it to be migrated to my new address [removed by moderator] .

Since I cannot log into my account, I am unfortunately unable to access the chat support option you mentioned.

This situation is significantly impacting my work. I am available to be called at [removed by moderator] if that would help resolve this faster.

Apologies for the delayed reply. I was on holiday.

Thank you very much for your help.

Best regards

David

Community Manager

Hi @Audric50087 - Would you be able to send an email over to loginsupport@calendly.com in this case?

Once I see your ticket come through, I’ll notify the team to get someone on it! :)