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Question

Unable to access my Calendly account after email change (Gmail → Google Workspace)

  • April 7, 2026
  • 3 replies
  • 13 views

Hello,

I am experiencing an issue accessing my Calendly account.

Originally, my account was linked to a Gmail address: [removed by moderator]
I have since upgraded this email to Google Workspace, and my address is now [removed by moderator]

Since this change, I am no longer able to access my Calendly account, and it seems like it cannot be found when I try to log in.

I would like to recover access to my existing account or have it migrated to my new email address.

Please let me know what information you need from me to proceed.

Thank you in advance for your help.

3 replies

David
Community Manager
  • Community Manager
  • April 7, 2026

Hi ​@Audric50087 - Thanks for reaching out!

For any email/account adjustments, I’d recommend reaching out to support@calendly.com - They’ll be able to assist in getting your account changed over!

Let me know if you have any questions.


  • Author
  • Community Member
  • April 10, 2026

Hello ​@David,

Thank you very much for your quick reply.

The issue is that I have already contacted customer support three weeks ago, two weeks ago, and again last week, but I haven’t received any response. I’m currently stuck because I have no other way to reach them. Since I can’t log into my account, I also don’t have access to the chat support.

If there is any alternative way to contact them, I would really appreciate it. Otherwise, if you are in direct contact with their team, could you please help escalate my request and ask them to get back to me as soon as possible? This situation is quite urgent on my end.

Thank you in advance for your help.


David
Community Manager
  • Community Manager
  • April 10, 2026

Hi ​@Audric50087 - Thanks for letting me know!

I checked our ticketing system, it actually doesn’t appear that we received any emails from either address you listed. Is there another address you might of used?

Alternatively, you can reach out via chat for quicker assistance through your current account. You can find this option in the bottom left of your Calendly page:
 


Let me know! I can assist further from there.