Hi @Ode04342!

It sounds like you are approaching this correctly. I’ve reached out to my peers in Product to see what is happening here and if they have any suggestions on what to do. I’ll let you know as soon as I hear anything!

Hello again @Ode04342!

My product peers have asked me to get a bit more info on the format of the number you entered. Without sharing your real phone number, can you share an example of exactly what you would type in the text field for VAT/GST?

Thank you!

Hi @jillian 

Like indicated in my first post,
the format of my VAT number is : FRXX XXX XXX XXX
(X=number)

Hi @Ode04342,

Still working with our Product and Engineering team over here. Despite the number being shown as invalid, are you able to proceed to the next screen “Confirm your tax information”?

Thank you!

Yes I can to proceed to the next screen “Confirm your tax information”? but when i click on the button "Confirm".  I'm back to the firtst screen with the mention in red "the number is invalid"