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Question

Why are my clients seeing this Thanks for your Time message?

  • March 31, 2026
  • 6 replies
  • 27 views

Mime-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit
owner-type: User
owner-uuid: CDHAFCR44RZYV43B
recipient-type: Invitee
recipient-uuid: 4c8a9dd0-60a7-4311-87a8-35739ab7aed8
user-uuid: CDHAFCR44RZYV43B
organization-uuid: FBACDCQZ7R62QSTL
organization-stage: paid
event-uuid: b1848b01-a02f-4790-9e40-fba69bc5b1d0

6 replies

David
Community Manager
  • Community Manager
  • March 31, 2026

Hi ​@Duaine52361 - Can you send me a screenshot of what you’re looking at? I can assist more from there.


  • Author
  • Community Member
  • March 31, 2026

Here is a video of the problem.


  • Author
  • Community Member
  • March 31, 2026

 


David
Community Manager
  • Community Manager
  • March 31, 2026

Got it, and to confirm, this is getting sent to your invitee directly?


  • Author
  • Community Member
  • March 31, 2026

Yes.


David
Community Manager
  • Community Manager
  • March 31, 2026

Okay great, thanks for all the information.

At this point, can you forward the original email over to support@calendly.com ? We’ll want to dig more into the backend and see what might of happened here. Contacting the support team will be the best way to move forward. 


Thank you!